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Services Manager Interview Questions
3,888 services manager interview questions shared by candidates
Basic interview questions (Tell me about a time...Give me an example.. etc)
Nothing particularly difficult or unexpected - I did get asked about what my motivation was which I was not prepared for but not unexpected I would guess.
Why did you choose this particular job/role?
What is your experience working with career-related events?
Be prepared to read between the lines to get through their 'Medallia Challenge', they give you a day in life scenario that you have to handle as part of the Medallia team, I guess it is supposed to be behavioral/analytical/quantitative: the instructions are not very clear and open to interpretation. They give you 24 hours to solve it, but, say most folks get it done in 4-5 hours. There is not a lot information provided on what they are looking for to solve the challenge, you will have to come out with some creative interpretations. In the challenge and the interview, be prepared to somehow have insight into how their software works, they expect you to magically have insight into the inner workings of their system. While this may work for a large erp system or software widely implemented at several client bases, doubt there would be many folks out there who have hands-on experience with Medallia's software. Again this goes back to the perceived arrogance and high-handedness reported by some other interviewees before. If you do get to the Medallia challenge, just make be sure the job is worth is and you want to spend your weekend on it instead of all the other things one could be doing on a weekend.
Walk me through a scenario in which you utilized one or more management styles to successfully manage your staff to accomplish a measurable goal.
age where they live travelling % experience jobs positions actual company
Why Bank of America?
What are your career aspirations?
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