Phone screen was easy they just went over the position with me and ask what I currently did for work. 2nd in person interview was just situational questions "tell me about a time when you had to deal with a difficult customer" "tell me when you went above and beyond for a customer"
Basic interview questions along with a few situational questions in each interview. They ask about a time that you witnessed unethical behavior from a coworker and how you responded.
what's your biggest accomplishment?
Why do you want to work at PNC?
Tell me a time where you had to use critical thinking on the job?
On a scale of 1 to 10 rate yourself for your ability to build relationships.
They asked what was an example of a situation where you went above and beyond to assist a client.
Star method questions, an autobiographical slide show discussing personal and professional accomplishments is required, then a role playing game- that was a mess.
What was an instance where you offered poor customer service?
Was there ever a time where you had to deal with a customer that was angry with you and how did you handle it?
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