Service Sales Representative Interview Questions

1,168 service sales representative interview questions shared by candidates

There really were no difficult questions asked. If you read anything about interviews, you will have no surprises. The mock phone call that is staged was slightly uncomfortable, as you are navigating a strange system and trying to be upbeat and positive while making a sale.
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WAH Sales/Service Representative

Interviewed at HSN

3.3
Jun 29, 2011

There really were no difficult questions asked. If you read anything about interviews, you will have no surprises. The mock phone call that is staged was slightly uncomfortable, as you are navigating a strange system and trying to be upbeat and positive while making a sale.

How would you manage your schedule to ensure you are not only meeting but are exceeding your KPIs targets consistently? Describe a situation when you have had to resolve a serious customer complaint. Did you inform your the supervisor of the event? If so, at what stage of the complaint process did you let your supervisor know there is/was a problem? What's your current sales conversion rate? (Sales quotes submitted to client order received)
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Service Sales Representative

Interviewed at OTIS

3.5
Jan 11, 2015

How would you manage your schedule to ensure you are not only meeting but are exceeding your KPIs targets consistently? Describe a situation when you have had to resolve a serious customer complaint. Did you inform your the supervisor of the event? If so, at what stage of the complaint process did you let your supervisor know there is/was a problem? What's your current sales conversion rate? (Sales quotes submitted to client order received)

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