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Service Representative Interview Questions
84,674 service representative interview questions shared by candidates
The questions are fairly standard and there was nothing that popped out as unusual or overly difficult. In a customer service position you can expect to be asked to role play a difficult call. (They're gauging how pleasant you are, not how knowledgeable you are!) The only question that sort of stood out to me was when I was asked if I had ever been convicted or plead guilty to anything. I answered no honestly, and the interviewer asked me about three more times, as if probing to see if I'd "crack" under the pressure. You will have to pass a criminal background check. It made me feel uncomfortable. Aside from that, it's all pretty standard.
Q: What other jobs are you applying to be sides Geico.
What is your spirit animal?
In the second interview the manager came in and said I have 2 questions... "What was a recent piece of technology that you added to your life and how has it affected it?" and "When have you struggled with technology and how did you overcome the obstacle?"
Tell me about yourself and describe previous job description
How would you deal with a difficult patient?
WHy you will be a good add to the company
I had to answer questions like: What would I do if my power went out, What would I do if I didn't immediately know how to solve a customers problem? What did I do to calm down an irate customer? And at what point in time did I have to sell something to a customer. All of my responses had to be recorded. Very simple, and I hope training will be okay. I will update to speak about that after it's over.
Why do you want to work for Best Buy? Tell me about a time you dealt with an angry customer and what was the outcome?
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