Service Engineer Interview Questions

3,946 service engineer interview questions shared by candidates

There was a moderately complex wiring diagram troubleshooting role play exercise. I am not familiar with 120V 3phase power so it was a bit difficult for me until the interviewers sort of walked me through how the phases work out.
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Field Service Engineer

Interviewed at Lutron Electronics

3.7
Sep 26, 2012

There was a moderately complex wiring diagram troubleshooting role play exercise. I am not familiar with 120V 3phase power so it was a bit difficult for me until the interviewers sort of walked me through how the phases work out.

Expect to role play scenarios of troubleshooting equipment / dealing with end-users of the company's product. This drives home the point that this position will involve a high level of customer interaction and conflict resolution, beyond just the technical skills associated with resolving product issues.
avatar

Field Service Engineer

Interviewed at Lutron Electronics

3.7
May 9, 2017

Expect to role play scenarios of troubleshooting equipment / dealing with end-users of the company's product. This drives home the point that this position will involve a high level of customer interaction and conflict resolution, beyond just the technical skills associated with resolving product issues.

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