how do you handle an irrated call or customer email
Senior Support Engineer Interview Questions
898 senior support engineer interview questions shared by candidates
The technical interviews focused on my background in networking; but we also touched on security: IPsec, TLS, etc. I asked the management team a lot of questions about the company, the team and the role.
Questions about the previous experience and packet captures.
TCP/IP, IPSec, SSL, BGP, OSPF and troubleshooting
Classic questions introduce yourself experience etc.
Too many to mention, support experience questions. How would you handle specific scenarios? If you have experience in the field it should be straightforward. The Tech challenge was API-related questions, and some nodeJS/GO code reading.
What is the most complicated support ticket you have recently worked on.
T'es dans un bureau vide et on te demande de faire toute l'infra de l'entreprise. Décris moi toute l'infra nécessaire device par device.
There were two stages, one technical and the other more of customer service or more situational responses.
What challenges have you faced while working in support?
Viewing 551 - 560 interview questions