They asked questions about how you would respond to certain customer calls, like what would you say if a customer called to disconnect. The good thing is, the woman who conducted my phone interview actually prepared me for a lot of the questions they asked me. Just make sure you focus on past sales experience and past experience in a call center.
If someone called to cancel how would I respond.
Alot
Tell me about a time you didn't agree with a policy or procedure and explained how you approached the situation.
Try to sell me this remote so that I would want to use it.
What separates you from the other candidates outside?
Describe a situation where you had to descalate an irate customer
why comcast
How do I deal with irate people
are you comfortable with sales? tell us about your previous job? so you didn't have any sales quotas to meet at your last job? are you comfortable being on the phone?
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