Both the phone screen and the in-person were all behavioral questions, some tough. Example is "give me an example of when you went above and beyond to satisfy a customer". They really want previous call center experience (with work on multiple systems at the same time) even though the job description doesn't say that.
Can you tell me about a time when you have had to deal with an angry customer and what you did to resolve the complaint?
where do you see yourself in 5 years
Experience, what could change, why am I the best
Porque dejate tu trabajo anterior
Why did you give notice to leave your job if you do not have another one lined up?
Why would you be good in this role
Do you have any questions?
How do you think you will manage delivering bad news?
Previous experience and salary expectations.
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