The HR Manager was frustrated with me &/or my answer for the best approach to deal with a staff member who is potentially missing an up-sell as they check out the customer. I said it depends on the relationship and opportunity to involve yourself, without taking over and perhaps demotivating your staff. Worst case, I would discuss with said staff member after the customer was happily dealt with. She has the Store Manager come speak to me as I filled out the references form, which I felt went well and took as a positive sign.
