Product Support Interview Questions

2,239 product support interview questions shared by candidates

There's a box with a lightbulb on top of it, and a wire connecting to a button from the box. When pressed, nothing lights up on the lightbulb. What do you do to resolve it? There were a lot of questions regarding values, how you work, environment, scenarios (frustrated customer, stressed situations, technical know-how), and lastly logic puzzles.
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Product Support Specialist

Interviewed at SheerID

3.8
Jan 21, 2023

There's a box with a lightbulb on top of it, and a wire connecting to a button from the box. When pressed, nothing lights up on the lightbulb. What do you do to resolve it? There were a lot of questions regarding values, how you work, environment, scenarios (frustrated customer, stressed situations, technical know-how), and lastly logic puzzles.

Linux ===== 1. crontab 2. vi editor 3. How to give permission to file 4. Create user and group 5. How to check hostname and IP 6. Booting process 7. grep and egrep 8. how to connect one linux server from other 9. how to copy file from one server to other. sql === 1. second highest salary 2. how to take dump Puzzle ===== 1. 3 bulb and 3 switches Scenario ======= If your a amazon customer representative and got a call regarding some issue of transaction of a customer. Then what will your approach in this issue to resolve.
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Global Product Customer Support

Interviewed at Ibexi

3.3
Dec 16, 2017

Linux ===== 1. crontab 2. vi editor 3. How to give permission to file 4. Create user and group 5. How to check hostname and IP 6. Booting process 7. grep and egrep 8. how to connect one linux server from other 9. how to copy file from one server to other. sql === 1. second highest salary 2. how to take dump Puzzle ===== 1. 3 bulb and 3 switches Scenario ======= If your a amazon customer representative and got a call regarding some issue of transaction of a customer. Then what will your approach in this issue to resolve.

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