I was asked if I had experience in a call center
Product Support Interview Questions
2,237 product support interview questions shared by candidates
Pretty standard interview questions. If you come prepared with examples from previous job/school experience and answer in the STAR method, you'll do great.
What's your favorite app and how do you use it? What do you tell a customer when there is a known bug in the software? What was a difficult problem that you solved for a customer and how?
General questions about how you perform under pressure.
Support practices and how do you handle escalations etc
What do you know about ciena? Are you comfortable with working in such an role? Do you have any questions?
How do you prioritize?
Scripting Linux SQL Docker AWS
Tell me about your undergraduate thesis and the challenges that you encountered.
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