Q: How would you deal with an agitated user, and use an example
Product Support Interview Questions
2,239 product support interview questions shared by candidates
Why are you interested in this job?
Asked about the system. Asked about my experience and how it aligned with the position
What is the one lesson that you have learnt from the company? How would you like to change that experience?
1. About career goals?
Write a sql query to pull all the tables in the database Write a sql query to select name of employee that starts with A rest 98% related to customer/call center service.
Do you have experience with Salesforce, slack etc How do you handle multiple tasks and upset customers
Tell me about yourself. What do you know about Via? Explain in a high level what good customer support looks like.
Tell me about your Product Support and Product Management experience. Tell me about your leadership experience; growing and scaling teams, etc.
Behavioral questions. Describe a time when you had to deal with someone that disagrees with you. How do you build trust with someone you are managing. Describe a time that you had to convince someone that didnt agree with you. Describe what you would do if you had bad data. How did you promote collaboration across different areas.Describe a time you made a bad decision and what did you learn.
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