Read what other posters have put as everything you could be asked is on Glassdoor, but be prepared to say what you gained or what the result of each situation you describe is, as I was asked multiple times at the end of my answers/stories to expound on this.
What's your biggest flaw?
tell us about an instance you settled a customer service related problem
Describe a situation where you dealt with angry customers and what was the outcome.
How do you collaborate with individuals who have different viewpoints from yours?
Why are you interested in this position, and what relevant knowledge and experiences do you bring to the role?
Where do you see yourself in 5 years?
How will you do this job
The questions were basic along the lines of how you'd respond to a customer asking for help, why you'd be good at the job, and examples of customer service and employee interactions you've had previously.
Name your strengths and weaknesses
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