How are your strengths and weaknesses
Online Customer Support Interview Questions
7,422 online customer support interview questions shared by candidates
Didn't have a specific question that was difficult it was more job and experience based questions.
There is no interview but you do have to do remote, virtual training online.
The questions are your ability to properly score online tests using a set of rubrics. You need to score the tests within a specific range of accuracy in order to pass the test. The questions are basically a trail run of scoring oral responses to prompts. It may appear to be an easy task but it is not easy. You need to score based on a rubric and each strand of the rubric is unique. In order to score fairly you need to be very aware of the rubric strands and listen to the prompts having all the strands in front of you so you can determine the final score. These tests are very important for the test takers so it is very important that you score accurately.
Tell me a time when you went out of your way to help a customer? Tell me a time when you had a problem with the way a supervisor handled a situation. What did you do to resolve it?
What is your country of origin
nenhuma
Why shouldn't I hire you?
Provide an example of a time you had to perform multiple tasks at once, and how you were able to accomplish them.
Talk about one of your favourite projects, its challenging aspects and how you approached them; how is C++ different from C; questions about memory management (stack vs. heap, which one is used when, which one works faster); reasons for which a program could crash; what is a constructor / destructor & how it works; discussion on hypothetical cases illustrating OOP principles (what would happen if class A has a private method and class B extends class A and so on); what is TCP/IP, how does it work; build a schematic protocol from scratch (only at conceptual level) - for example what would need to happen between the sender and the receiver to ensure connection reliability; how should the system respond if the receiver does not receive all the packages sent by the sender etc.
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