They asked me to do a role play of how I would handle a call from a man who was angry because he had been charged $5000 for a procedure, and I had mistakenly said it would be covered but now was not.
Member Services Representative Interview Questions
11,940 member services representative interview questions shared by candidates
They asked what my motivation was.
Where do you want to be in 5 years?
How do you deal with pressure? How would you deal with an irritated member?
How do you handle irate callers? Examples.
Tell me how you have handled a difficult customer in the past?
Describe your work experience.
Explain a time when you were confronted with a problem. How did you handle it?
How do you live a healthy lifestyle?
Also asked about a personal experience that was difficult (when dealing with a customer) and how you handled it.
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