How would you deal with an upset customer?
Member Services Interview Questions
6,384 member services interview questions shared by candidates
What is one word that you would use to describe yourself?
Why do you want to work for the member services position?
how would you rate you customer service skills on 1-10?
One question/answer they seemed very interested in was if I had ever been a Y member before. I had learned to swim as a child at a Y and there was a lot of talk about that. Also, they asked if money was important to me. I found it odd at the time but possibly they were asking since they had not had staff raises in several years.
How would you boost engagement in our online community spaces?
"When dealing with an upset resident, what is your first step in handling the situation?"
How do you handle difficult customers?
Provide a scenario Where you had to overcome an obstacle in the workplace
When providing service, how do you identify and present other sales opportunities? Give a specific example. Then they introduced a role playing situation, where you worked at a cell hone store and asked, "How would use a cell phone service situation to turn it into an upgrade or sales opportunity?"
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