They asked me what my long term aspirations were.
Manager Customer Support Interview Questions
688 manager customer support interview questions shared by candidates
What enticed you to apply for this position with Songtradr, what about the company culture resonated with you?
What are you proud of from your last performance review?
Didn't actually get asked any questions
How would you manage a poor performing customer support agant?
Tell me about your background (or close to this).
Walk me through your resume
Some general discussion about my previous experience in the field, honest talk about what I expect from an employer, what is my vision of the project if I land the position. The test task included questions about -Answering customer reviews in Google Play Store -Answering support tickets -Maintaining company presence on Google my Business -Communication strategies -Work-flows -Prioritization strategies -Support tools and processes
Case Study included a high volume client escalation and questions on team morale.
How do you build and maintain strong customer relationships while also driving results?
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