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It Service Desk Analyst Interview Questions
1,682 it service desk analyst interview questions shared by candidates
How stable you are and how well you can contribute to the success of the team
Technical areas based on Windows / O365 / ITIL areas / Customer service and general experience. Nothing unexpected but also detailed. they gave me plenty of opportunity to ask questions / understand the role
How to remotely control other people's computer?
tell me about yourself? brief about hobbies? about your college days? what you know about service desk?
They asked me some technical questions and also some behavioral questions
how will you handle an aggressive client?
Que faites-vous actuellement ? Avez-vous d'autres pistes ?
Qu'attendez-vous de vos collègues?
Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?
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