Role play with TL as if it were an actual telephone call. It wasn't unexpected, but you need to actually be trained in the position to know what to ask.....It was about credit cards and which one of 3 to offer.
Inbound Customer Service Representative Interview Questions
333 inbound customer service representative interview questions shared by candidates
"What are your strengths and weaknesses?"
"When was there a time you sacrificed yourself for the good of your team?"
Tell me about yourself.
Why should I hire you.
a scenario when facing a teamwork problem
If a customer was mad at you how would you handle it?
What made you choose Teleperformance
Is there any reason why you can't work any day of the week?
How many years of experience did I have?
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