Self introduction and a group task. Also while phone interview, they just asked why this job and my previous experience.
Inbound Customer Service Representative Interview Questions
333 inbound customer service representative interview questions shared by candidates
Tell me about yourself?
Do you have call center experience?
How would you deal with an upset customer?
Scenario based questions were asked.
How to deal with a difficult customer.
Give 3 words that describe you and tell why you chose them.
Tell me about yourself. Tell me about a time you had to adjust yourself after dealing with a difficult customer and then had to take a call right after. Tell me about a time when you realized that you did not meet your quota during the middle of a month what did you do? Tell me about a time you built rapport with a customer. There was also a role-play involved and you had to pretend to work for Comcast.
Give an example of how you dealt with another associate where you do not see eye to eye.
Where do you see yourself in 10 years?
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