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6,950 home agent interview questions shared by candidates

Q: What is an example of when you overcame a technological problem? Q: What challenges do you think might potentially present themselves from working in your home? Q: In what ways have you shown/received exceptional customer service? Q: How do you manage space on your phone so that you don't reach capacity?
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Applecare At Home Advisor

Interviewed at Apple

4.1★
Nov 16, 2015

Q: What is an example of when you overcame a technological problem? Q: What challenges do you think might potentially present themselves from working in your home? Q: In what ways have you shown/received exceptional customer service? Q: How do you manage space on your phone so that you don't reach capacity?

Tell me about your relatable work experience and how that has prepared you to take on the reservation sales rep role? What attracted you most to this position? Can you tell me about your career goals? Requirements for Computer additional equipment remote employees have a single workspace that’s quiet and distraction free, any questions or concerns about these requirements? What type of oversight and interaction do you prefer from management? Require representatives to overcome objection to sell the reservation. Can you tell me a time you had to overcome an objection from a customer? Can you describe for me the last assignment in which you were a part of a team what was your role and what aspects of working as part of a team did you do you well? Was there an area when you were constantly changing daily that you felt you could’ve improved on when working with a team? Can you tell me about a time when you went out of your way to provide the best service to a customer. What actions did you take and how did that customer respond? Can you tell me about a time at work when you were asked to do something you’ve never done before. How did you react and what did you learn? Can you tell me about a time you saw someone at work either stretch or bend the rules beyond what you thought was acceptable? What did you do? Can you tell me how do you keep focused and control the interaction when a customer is getting off topic? Can you describe a situation where that illustrates the kind of techniques you use to stay organized and focused in your own work? Tell me about work situations where it’s easy for you to initiate conversations with people and when it’s difficult to initiate conversations without people? What’s makes these situations with different? In what situations would you change your communication style?
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Customer Service Representative (Work From Home)

Interviewed at Enterprise Mobility

3★
Jun 6, 2022

Tell me about your relatable work experience and how that has prepared you to take on the reservation sales rep role? What attracted you most to this position? Can you tell me about your career goals? Requirements for Computer additional equipment remote employees have a single workspace that’s quiet and distraction free, any questions or concerns about these requirements? What type of oversight and interaction do you prefer from management? Require representatives to overcome objection to sell the reservation. Can you tell me a time you had to overcome an objection from a customer? Can you describe for me the last assignment in which you were a part of a team what was your role and what aspects of working as part of a team did you do you well? Was there an area when you were constantly changing daily that you felt you could’ve improved on when working with a team? Can you tell me about a time when you went out of your way to provide the best service to a customer. What actions did you take and how did that customer respond? Can you tell me about a time at work when you were asked to do something you’ve never done before. How did you react and what did you learn? Can you tell me about a time you saw someone at work either stretch or bend the rules beyond what you thought was acceptable? What did you do? Can you tell me how do you keep focused and control the interaction when a customer is getting off topic? Can you describe a situation where that illustrates the kind of techniques you use to stay organized and focused in your own work? Tell me about work situations where it’s easy for you to initiate conversations with people and when it’s difficult to initiate conversations without people? What’s makes these situations with different? In what situations would you change your communication style?

1) Tell me about your customer service experience. 2) What made you chose the Apple Home Adviser position with Teleperformance? 3) Tell me about a time where you had to deal with a customer that wasn't happy with either a product or with the customer service that they received. 4) Do you own any Apple products yourself? 5) Do you know all of the settings and features of those devises? 6) Tell me about your most recent job? 7) How many unplanned days off during a 1 year period do you feel are acceptable? (Answer: 1-2 days max) 8) Role play: The interviewer will play the "frustrated customer"..........try to talk them thru being able to turn their iPhone on. (Acknowledge the issue, be empathetic with the customers frustration, remain calm and try to fix the problem, Ask "How long has this been happening?" "What all have you tried to fix the problem?"). 9) Do you have any obligations that would make you need to work a certain schedule or do you have open availability? 10) How many .02 cent stamps are in a dozen? (Answer: 12 stamps) 11) There is a forest of 17 trees.....all but 9 die......how many trees are left? (Answer: 9 trees) 12) 30 divided in half and then add 10. (Answer: 25) 13) Define the word "current"....... 14) What is a contingent statement?
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Apple Home Advisor

Interviewed at TP

4.4★
May 28, 2015

1) Tell me about your customer service experience. 2) What made you chose the Apple Home Adviser position with Teleperformance? 3) Tell me about a time where you had to deal with a customer that wasn't happy with either a product or with the customer service that they received. 4) Do you own any Apple products yourself? 5) Do you know all of the settings and features of those devises? 6) Tell me about your most recent job? 7) How many unplanned days off during a 1 year period do you feel are acceptable? (Answer: 1-2 days max) 8) Role play: The interviewer will play the "frustrated customer"..........try to talk them thru being able to turn their iPhone on. (Acknowledge the issue, be empathetic with the customers frustration, remain calm and try to fix the problem, Ask "How long has this been happening?" "What all have you tried to fix the problem?"). 9) Do you have any obligations that would make you need to work a certain schedule or do you have open availability? 10) How many .02 cent stamps are in a dozen? (Answer: 12 stamps) 11) There is a forest of 17 trees.....all but 9 die......how many trees are left? (Answer: 9 trees) 12) 30 divided in half and then add 10. (Answer: 25) 13) Define the word "current"....... 14) What is a contingent statement?

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