How would you help a customer who is having trouble connecting to the internet on her computer?
Home Agent Interview Questions
6,951 home agent interview questions shared by candidates
Have you ever been fired from a job?
They asked about email which was the best pop email or map email.
The typical "tell me about a time when" the thing people have to understand is that every conversation you have is an interview at Apple so the interviews don't feel so formal.
How would you approach working with a customer who was very upset or difficult to work with.
Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?
I just bought several song and I'm looking at my playlist and three of them are missing! How can I get them?
You over charges me on my credit card by 20.00, how can I get that credit back?
Role Play: "My daughter just graduated high school and wants a laptop for college. She already has a gold iPhone and she wants a matching MacBook Pro I think, what do you suggest I get for her" After my response he had a few follow up questions about the efficiency of the products I suggested.
Tell me about a time when you had to console an upset customer.
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