Not much, just pretty much begged me to take the job because they ca not keep or get people to take these positions.
Home Agent Interview Questions
6,951 home agent interview questions shared by candidates
How to reduce the intensity of an angry customer
Are you self motivated?
Are you willing to commute the 2 hrs for training?
How did you handle stress in your previous job?
Where do you see yourself in five years?
Mostly about availability and dependability.
Tell me about a time you had to call a customer and make a mistake you made better
1 - Describe a time when I had an unhappy customer, and what I did to solve the problem (not verbatim, but along those lines). 2 - What have I done to troubleshoot my computer. 3 - Name 3 values I find to be important. 4 - What is a reason(s) that would be okay to miss work. 5 - How do I feel about working nights, days, weekends, and holidays. I wish all interviews were like this. If I can make it to the next round, TRUST ME, you can, too!! Good Luck!
How would describe yourself as a person?
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