What makes you want to go into IT?
Help Desk Support Technician Interview Questions
1,235 help desk support technician interview questions shared by candidates
What would you say are your weaknesses
The writing test is to see how well you can express your thoughts in a clear and concise manner. Plan ahead for this is you are not much of a writer or story teller.
What are your Strengths and Weaknesses
1. What would you do if someone called and stated that an Adobe File was not opening up? How would you troubleshoot? 2. What are the steps in your troubleshooting process? 3. What would you suggest to a client that had issues with internet connectivity? 4. Explain how you organize difficult or strenuous tasks.
General questions regarding knowledge of computers, customer service.
There was an English test which seems to be the hardest thing for most. In the verbal section, you get to describe your day, your dream career - and they key is to keep talking. With the managers, you need to be able to introduce yourself properly and concisely. Age, name, education, overall experience, hobby, skills + whatever you think is valuable to add
Tell me about your self. Do you have experience providing remote support? What was the most difficult tech support situation you experienced, how did you handle it, and what was the outcome?
Where do you see yourself in 5 years.
Tell us about yourself and your previous experience? Why did you apply for this job? What about the job description that stood out to you? Did you have a work performance review? What were your strength and weakness? Four technical questions that would be more required for a Network Administrator position and had no relation to the job title as far as a task that a Help Desk individual would partake in. In addition, being asked technical questions by the interviewer who has no technical background
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