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Help Desk Agent Interview Questions
3,949 help desk agent interview questions shared by candidates
How to handle angry client? What you think can be improved in traditional customer service?
Perguntas sobre tempo estimado do percurso até a empresa, umas sobre a pessoa e um pouco sobre as experiências no ramos.
Can you name a problem in your current work place that you resolved that you think would benefit you in this position.
Where do you see yourself in the next 10 years?
Nothing difficult, just the interview was part in english.
How would you handle an escalated IT situation
They asked me technical questions in regards to how I would troubleshoot connection issues. We discussed my past work history and systems used. I am thankful the manager clarified the contract terms - I think it would have been worth the wait, however the lower inital rate ($14/hr) was not sustainable to me.
What were a few of the computer problems you had to work through in your experience back in 2009? How did you fix the problem? How would you rate the difficulty of the problem?
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