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German Customer Service Agent Interview Questions

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396 german customer service agent interview questions shared by candidates

HireVue: 1) How do you install iTunes in PC and Mac? 2) Current iOS version? 3) What do you think is important in customer service, as a customer? 4) What are the default apps in iPhone? 5) Which is the current iTunes version? 6) What is required to create an iTunes account? 7) If a client can't log in, what would you recommend to him? 8) Which two things would you check if you can't print a document? 9) Tell us 4 things you can download through iTunes. 10) What data can you transfer from your iPhone to your PC? 11) How can you connect your iPhone to your PC? (2 ways) 12) Why do you think it is good to update softwares? 13) Edge, 3G, GPRblabla and another one. Which one is faster? 14) What makes you suitable for this position? (You have to write this answer in the required language) Skype interview (10 minutes in English, the rest in German = 50-60 min.): 1) Who is Apple's CEO? ( I had noted it down and when they asked me that question I had totally forgotten it... my mind said: "something with cook, girl, dammit!!" 2) Where are Apple's main headquarters? Cupertino. Keep that in mind. 3) Which Apple's apps do you use in your daily life or professional life? 4) You don't have previous experience working in technology environments, do you know anyone in your circle who does? 5) How do you think we measure the satisfaction of our customers? 6) Tell us about dealing with a difficult customer. 7) How do you assign priorities? 8) What is a normal working day for you? How do you organise it? 9) What is important for you in your working environment? 10) How do you expect your colleagues to be like? (They expect you are a friendly and sociable person because team working is extremely important for them. "We are a family", said one of the managers) 11) What is important for a customer? 12) What skills do you need to work in customer service? Those sort of questions.
avatar

German Speaking ITunes Store Phone Advisor

Interviewed at Apple

4.1★
Nov 6, 2016

HireVue: 1) How do you install iTunes in PC and Mac? 2) Current iOS version? 3) What do you think is important in customer service, as a customer? 4) What are the default apps in iPhone? 5) Which is the current iTunes version? 6) What is required to create an iTunes account? 7) If a client can't log in, what would you recommend to him? 8) Which two things would you check if you can't print a document? 9) Tell us 4 things you can download through iTunes. 10) What data can you transfer from your iPhone to your PC? 11) How can you connect your iPhone to your PC? (2 ways) 12) Why do you think it is good to update softwares? 13) Edge, 3G, GPRblabla and another one. Which one is faster? 14) What makes you suitable for this position? (You have to write this answer in the required language) Skype interview (10 minutes in English, the rest in German = 50-60 min.): 1) Who is Apple's CEO? ( I had noted it down and when they asked me that question I had totally forgotten it... my mind said: "something with cook, girl, dammit!!" 2) Where are Apple's main headquarters? Cupertino. Keep that in mind. 3) Which Apple's apps do you use in your daily life or professional life? 4) You don't have previous experience working in technology environments, do you know anyone in your circle who does? 5) How do you think we measure the satisfaction of our customers? 6) Tell us about dealing with a difficult customer. 7) How do you assign priorities? 8) What is a normal working day for you? How do you organise it? 9) What is important for you in your working environment? 10) How do you expect your colleagues to be like? (They expect you are a friendly and sociable person because team working is extremely important for them. "We are a family", said one of the managers) 11) What is important for a customer? 12) What skills do you need to work in customer service? Those sort of questions.

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