Be sure to read all the email about the assessment carefully. They will ask questions from there. You can ask them to repeat the question or to repeat a statement said in simultaneous interpretation task. Interpretation of a travel agent's call. Airport name/ flight numbers/ confirmation numbers were there, so be sure to have a pen and paper handy.
Why do you want to enrol Manchester MBA?
Talk about a time you had to deal with an unhappy customer?
Asked about my previous sales experience. What I liked most of my previous jobs. Asked questions regarding problem situations with customers and how those were handled. Asked what I liked most about one of my previous jobs and what I liked the least. When it came time to tell me about the position they emphasized that at a 4 week period I would be evaluated regarding my sales per hour, reaching sales goals. If it was not sufficient then they would terminate at the 4 week period. That actually made me rethink working here because where they are located in the city I live it is a outdoor mall and the traffic is what I was concerned with because if the traffic is not there for sales then it kind of makes it impossible to achieve the goals especially if they make it a high dollar amount SPH.
Name a time you dealt with a difficult customer.
Tell me a time you were in a stressful situation and you had to think on your feet.
Name a previous instance where you did not support a decision or policy of management, and what did you do as a response?
Why do you want to work here.
None were too difficult. Typical questions about past experiences in sales or with difficult customers, etc.
What does customer service mean to you?
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