1. We're excited to get to know you. Can you share a few highlights from your resume? 2. Please share with us why you want to work at Alaska Airlines as a Flight Attendant. 3. Alaska Airlines' mission is to have the best people, provide the safest and best service for the best value to each customer each day. What part of your mission resonates with you most and how will you contribute to our success? 4. Our fun loving, energetic and adventurous personality comes from our Alaska spirit as does our customer service. Tell us about a time when you exceeded a customer's service expectation. 5. Tell us about a time when you received negative feedback from an unhappy customer. What was the situation and how did you turn it around? 6. Tell us about a time when you were part of a team that experienced conflict. How did you handle the situation and what was the outcome? 7. As a Flight Attendant, you will have a varied schedule requiring you to work weekends, evening, and holidays. How are you prepared to meet the demands of this challenging schedule? 8. Safety is #1 here at Alaska Airlines. Tell us about a time when you took action to ensure the safety and security of others. What was the situation and the outcome?
