you are tending to the in flight service in the aft of the cabin, you need more supplies so you walk to the front of the cabin, as you are walking back to your service area, you observe 2 passengers fighting and becoming loud. What do you do? be mindful that if you stop to address the passengers, the in flight service will be delayed.
You overhear other flight attendants gossiping and you notice that passengers can hear them as well. How would you address the situation?
how would you deal with an employee who has been stealing from the airline?
what is customer service
Why do you want to work for this airline?
The questions are centered around customer service and how you hand situations.
Describe a stressful situation on the job (star)
Why do you think you would be a good flight attendant.
Why do you want to become a Delta Flight Attendant?
Name a stressful situation, STAR format
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