Call interview: Past experience, why left previous company Any plans for future, eg. further studies Why want to join HSBC Tell us what do you know about the company Online assessment: Scenarios given in relations to customer call service, required to choice the best and least effective outcome of which situation. eg. staff was given training on product, due the the staff was a newly join employee of the company. He/she was unsure the solution given was effective and correct. 3 answers given, choose the most effective and least effective outcome.
