What do you know about Progressive? Why do you want to work for Progressive?
Field Claims Representative Interview Questions
112 field claims representative interview questions shared by candidates
Tell me about a time you had to negotiate with a customer or client.
Prepare for out of the box questions if you make it to the final round: "If you won the lottery, what would you do?" "If you could go anywhere right now, where would you go?"
How do you deliever bad news.
They were looking for dynamic customer service experience. The questions weren't too difficult. Just make sure you are specific with respect to any particular experience you are sharing.
Tell me about a time you thought you did a task well, but was then criticized by management
Why Cincinnatti?
Why do you want work for the company?
Would you mind stepping out of the office to answer this question (handed a sheet of paper with "define integrity" written at the top). This was at the beginning of the interview, just after introductions, etc. I found a desk just outside of conference room where interview was to be conducted. About 10 mins later I was summoned back into conference room to proceed with interview. They never asked for the sheet of paper back...
Talk about a time when you dealt with a difficult customer and what you did to overcome the issue?
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