none. They asked about Project Governance which as it turns out is their major challlenge at the moment.
Engagement Representative Interview Questions
5,275 engagement representative interview questions shared by candidates
Mostly based on asking for examples of when I had undertaken work that matched the new job role description.
Questions were more so about past experience and if I was familiar with their consumer data systems. Also asked what kind of clients I dealt with in the past and how many clients did I have.
Have you led people in a group before? If yes, how many people? Have you ever taught someone a skill or behavior?
Describe a time where you had to deal with/deescalate a difficult customer?
I was asked how I would handle an irate customer .
Indian customer interaction experience
Typical questions around sticky situations with a customer: mismanaged expectations, technology not working, miscommunications.
What is the last thing you purchased at Target?
What are three words to describe you?
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