Questions based on my experience with billing and overall customer service based on what I had in my Resumé
Customer Support Specialist Interview Questions
2,857 customer support specialist interview questions shared by candidates
They want to see you're good at explaining to customers how to solve issues. For example, you might be asked something like, "Can you log into our customer support software and give me directions on how to reset my YouTube password?"
How do you manage your workday when working from home?
How would you find a needle in a haystack?
What experience do you have with CRM tools?
Super informal 1st interview. We talked back and forth about my background, my style of learning, how do I handle chaos or multiple tasks, how I’m motivated. Some behavioral questions but this was just an intro really. I have a second interview coming up and will update.
Have you had call center experience.
What is making you want to leave your old job?
Tell me about your background. Why Aircall? Typical get to know you questions and how you would fit within the company.
What is your dream job.
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