A customer reaches out to you with a request you have never received before, what do you do?
Customer Support Representative Interview Questions
2,426 customer support representative interview questions shared by candidates
Someone from another department has come to you asking for your help on a personal, work related, favor and in order to complete this request, you would not be able to meet your daily goal. How would you navigate this situation?
How do you react If you are not agree with a colleague about a topic ?
Tell me about a time you where you were under stress to finish a task?
What are your strengths?
They wrote up a sample customer email in which the customer was quite angry.
How you would describe yourself? What are your strengths and weaknesses? Why do you think you will be a good fit for the company?
I didn't think the questions were difficult. It was a bit odd to be asked to role play specific Airbnb questions and pretend to have an answer on the phone when we didn't know any of the policies. But if you were able to answer confidently, that came across.
Usual questions ... Why you wanna work for MS, long term plans, etc.
Why do you want this role? If you could have dinner with anyone (dead or alive) who would it be?
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