What are common tools for troubleshooting website and network issues
Customer Support Engineer Interview Questions
1,128 customer support engineer interview questions shared by candidates
Tell me about a time you encountered a difficult situation and how you handled it.
Where do you see yourself in 5 years?
Questions from layer 3 switching, how exactly traceroute works, gave a network scenario and asked questions like what all happens right from switching on the network. And also how to build a strong firewall for that network, firewall types etc (security questions because this team were providing support for Cisco security products). Why is there 'areas' concept in OSPF, why not work without areas? LSA Types? TCP/IP Handshake?
Why do you want to join Cisco ?
SIP session setup/teardown process and messages involved
Most difficult professional experience?
nothing strange, just questions like what do you know about Orange & why do you want to work in the network field ?
BGP question in details
Both rounds felt tough
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