The usuals, which are generally the best judge to gauge the dept of a person and understand their skill set. Mine was a functional role so no technical questions (obviously!)
Customer Support Director Interview Questions
688 customer support director interview questions shared by candidates
What motivates you
What tools do you use?
Explain your approach to people.
Describe a time you increased Diversity, Equity, and Inclusion in something you've done?
What interests you in Toast?
Background in QA, management & training
Describe how you gain customer trust; how do you handle customer objections or negative feedback
Which weekly measured support metrics are the most important? List the metrics you measure, explain explicitly how you measure each one automatically, and stack rank them in order of importance for delivering higher NPS scores
We run a radically differentiated centralized support organization where every agent supports every product. What do you believe are the top 3 challenges we face? What do you believe are the top 3 advantages that we have? Summarize each challenge and advantage with a clear sentence.
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