1. How would you troubleshoot a tv that was not powering on?
Customer Support Associate Interview Questions
759 customer support associate interview questions shared by candidates
You walk into a room and a light does not turn on. How do you go about fixing this?
How would I troubleshoot an email issue?
Why do leave your previous role? Tell me about a time you had a conflict and how you resolved it?
Why do you want to work at Workday?
The questions from the HR are based on your experience, as I was a fresher she asked me the following questions. The HR seems to be a very nice lady. 1. Why amazon? 2. Where do u see yourself after certain span of time? 3. Do you have any backlogs? 4. What do you know about customer service? --- I didn't answer as I knew nothing. So to make me answer this she asked me the following. 5. What do you expect when you go to a restaurant? --- As I answered this question she asked me to relate the answer with the 4th question. and some customer scenarios. 6. How long will you stay with us?
Asked me to pick either voice process or mail support.
Name and explain a time when you delay with difficulty and how you resolved the issue
1.Consider me as a lay man and explain what does AWS do?
Common interview questions: Can you give an example of where you provided excellent customer service? What about the role interests you? Etc
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