Tell me about yourself.
Customer Services Advisor Interview Questions
430 customer services advisor interview questions shared by candidates
Tell about a time you went above & beyond for a colleague
What do you know about Kaplan?
Describe one time someone was upset with you in a past job.
Tell me about a time when a policy didn't work out as expected
Why are you interested in working for the CSU Career Center?
General questions around Customer Service, dealing with problems, teamwork and systems. Necessary examples were required to be given either from past history or hypothetical situations with further questioning, and what inspirational customer service looks like.
1) Show your photo ID (it counts as a question). 2) How do you/What do you do to relax and unwind? (Practice question, says it wont be counted) 3) Explain a situation where you had to come up with a solution to a problem. 4) Tell about a time when you had to meet a deadline. How did you stay organised? 5) A time when you had to adapt to a communication?
3) Tell me about a time you've had to communicate a new process to someone.
2) Tell me a time you've had to reorganise your work to meet a deadline.
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