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Customer Service Representative Interview Questions
74,186 customer service representative interview questions shared by candidates
Tell me about a time when an employee asked you to do something unethical. Tell me about a time you received good customer service. Tell me about a time you received poor customer service. Tell me about a technical issue you recently resolved at home.
Tell me about a time when you went above and beyond to help a customer.
What are your hobbies?
Do you have any work experience?
How would you handle a irate customer?
Name something you did at a your prior position that went over and above the job expectations, that you weren't asked to do, that helped the office.
I was asked how would you handle an irate member?
Are you comfortable with actively navigating 15 or so applications?
Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
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