Typical interview questions related to teh role.
Customer Retention Representative Interview Questions
1,294 customer retention representative interview questions shared by candidates
the typical interview questions as most interviews
How do you handle an upset customer ?
How my past experience would apply to this job.
The interview seemed more of an interrogation than a conversation between grown ups. The interviewer asked questions relevant to the role and to my experience, but had a very bad attitude and kept on questioning everything that I said, which made it quite hilarious, and it definitely transpired what it would be like working in that department. Going into interviews can be quite difficult for some people, and it is the interviewer's job to put candidates at ease so that they can give the best of themselves. Questioning things that are being said is fine and necessary, however, if the interviewer over-does it (quite literally, probably more than Elon Musk himself when hiring spacial engineers) and does it in an almost rude manner, then for me it's a total no-go.
what skills do you have that you believe you can transfer to this role.
What would make you a good fit for the position?
Examples of dealing with difficult customers.
Persuade the team on an idea that you think everyone should take part in (very open and more of a casual personality question to show your confidence)
Why do you want to work for AXA?
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