Why should we hire you, have you done sales before ? How would handle an irate customer
Customer Retention Agent Interview Questions
1,294 customer retention agent interview questions shared by candidates
How would I help the customers with their problems??
How would I handle underperformance or problems that I notice with my colleague?
Explain the difference between feature and benefit.
Questions were based upon his own thoughts regarding why I was to apply for role that I was over qualified for
Role play scenario sent prior to interview
How will your degree apply to this position?
tell me about you and what are your qualities
1. Tell me about success stories you had in your previous job? 2. Tell me what can motivate you at work? 3. Where do you think you will be in 2 years from now?
You get a call from a customer who is upset that her bill is much higher than the advertised price. She has TV service and Internet service, but no phone service. The "Triple Play" package (which includes landline phone service) is cheaper than the monthly cost of the two services she already has, which are billed separately on her account. How would you keep her as a customer and at the same time finalize the sale of the "Triple Play" package to her?
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