In the end I was so turned off by what is apparently a very adversarial management mentality despite what is portrayed through marketing.
Customer Representative Interview Questions
82,613 customer representative interview questions shared by candidates
In short, there was little discussion of actual skills for this - one of two, entry-level customer service - positions. In fact, he made smirks when he asked me 'why are you here applying for this job?' ' I do not see any call center experience on your resume (that I only just now bothered to review when we sat down in this room for the first time 5 minutes ago).
Tell me about a recent new skill or thing you learned e.g. a new recipe or dish you learned to make, and then describe to me in steps how I would carry out a task related to that skill.
Am I able to work between the hours of 8 and 8
How would you approach a customer's renewal offer being higher than the previous years premium?
Sell ME this pen
What motivates me every day.
What are KPI's or goals for the year? Have you leaded teams before? Have you heard about our product? What do you love about our product?
Initial Interview just talked a bit
What's the worst feedback you've ever gotten?
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