Unexpected: I studied Computer Science Systems and one of the interviewers asked me about that the Customer Support Engineer was a position basically for an IT and since I studied Computer Science Systems; Why do I want to change it?
Customer Engineer Interview Questions
2,733 customer engineer interview questions shared by candidates
Have you ever received an escalated customer request and how did you handle that?
What are common tools for troubleshooting website and network issues
Tell me about a time you encountered a difficult situation and how you handled it.
Where do you see yourself in 5 years?
Questions from layer 3 switching, how exactly traceroute works, gave a network scenario and asked questions like what all happens right from switching on the network. And also how to build a strong firewall for that network, firewall types etc (security questions because this team were providing support for Cisco security products). Why is there 'areas' concept in OSPF, why not work without areas? LSA Types? TCP/IP Handshake?
They asked about my customer success background and information about both my technical and business understandings
My experience on cloud technologies and customer adoption.
Why do you want to join Cisco ?
SIP session setup/teardown process and messages involved
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