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Customer Care Advisor Interview Questions

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316 customer care advisor interview questions shared by candidates

Q: tell me about yourself Q: what is your weakness? Q: Tell me about a time when you had to deal with a difficult client Q: HR gave a situation, and you must let them know how to solve the problem. (need to go step by step.) Q: Why are you interested in this job? Q: What income level do you expect?
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Bilingual Customer Care Advisor

Interviewed at Scotiabank

3.8★
Apr 23, 2024

Q: tell me about yourself Q: what is your weakness? Q: Tell me about a time when you had to deal with a difficult client Q: HR gave a situation, and you must let them know how to solve the problem. (need to go step by step.) Q: Why are you interested in this job? Q: What income level do you expect?

-name a time you have delt with a difficult customer, how was it resolved? And what was the out come? -name a time you recommended a digital trend to some one, how did you do this and what was the out come? - tell me a time where you've recommended a change to someone and they've showed resistance, how did you persuade the person and what was the outcome? -tell me about a time you have had to follow guidelines, how did you keep yourself up to date? Why did you have to follow them? -when have you discovered a personal weakness and used a personal strength to over come it?
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Customer Care Advisor (Fraud Detection)

Interviewed at Barclays

4★
Sep 26, 2016

-name a time you have delt with a difficult customer, how was it resolved? And what was the out come? -name a time you recommended a digital trend to some one, how did you do this and what was the out come? - tell me a time where you've recommended a change to someone and they've showed resistance, how did you persuade the person and what was the outcome? -tell me about a time you have had to follow guidelines, how did you keep yourself up to date? Why did you have to follow them? -when have you discovered a personal weakness and used a personal strength to over come it?

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