The second part is a role play where you may play the part of a CSM who has a troubled customer. How you react to try to mitigate the problem and uphold the values of the company is of interest. In my case it was an angry customer who had travelled a long way to a theme park only to find that it was closed without notice on the website.
Tell me about a time when you helped a colleague.
How would you work in a busy environment?
Describe yourself in 3 words
Explain a time when you needed to take up a leadership role
why I want to work at tesco
Why did I chose Tesco over other supermarket stores
Could you give an example of where you were able to keep your cool in a stressful environment?
Why are you right for the job
What is great customer service??
Viewing 1611 - 1620 interview questions