Describe a time when you disagreed with your manager and how you handled it.
Customer Advocate Interview Questions
5,032 customer advocate interview questions shared by candidates
How did you handle a difficult situation?
• Describe an experience where you received positive (or negative) feedback from a customer and how that experience has made you a better rep.
The interviewee asked about my background.
Why should we hire you?
Why Collective Health?
Why do you want to be a Member Advocate?
What is a challenge you have faced?
Two of the four interviews are testing your knowledge in Health Insurance (though it’s entry level). They have you review a sheet of terminology and then work flows, then grade you on how well you answer theoretical questions.
How you went above and beyond for customers
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