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Contact Client Interview Questions

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2,050 contact client interview questions shared by candidates

Work Standards...... Tell me about a time you disagreed with your manager's decision/direction. What did you do? What was the result? Tell me about a time when you had to refer to guidelines to accomplish a complex task? How did you know it was necessary to use the guidelines? We're not always satisfied with our performance. Tell me about the most memorable time that you weren't pleased with your performance. What did you do about it?
avatar

Customer Contact Representative

Interviewed at Progressive Insurance

3.9★
Sep 17, 2014

Work Standards...... Tell me about a time you disagreed with your manager's decision/direction. What did you do? What was the result? Tell me about a time when you had to refer to guidelines to accomplish a complex task? How did you know it was necessary to use the guidelines? We're not always satisfied with our performance. Tell me about the most memorable time that you weren't pleased with your performance. What did you do about it?

Applied Learning... When faced with a change in a system (and/or process/procedure) how did you learn and then apply the new information? Provide a specific example. Tell me about a time when you used multiple systems to accomplish a task? How did you learn to effectively alternate between multiple open screens? In any new job, there are some things we pick up quickly and other things that take more time to learn. In your job at -------, tell me about something you picked up quickly and something that took more time to learn.
avatar

Customer Contact Representative

Interviewed at Progressive Insurance

3.9★
Sep 17, 2014

Applied Learning... When faced with a change in a system (and/or process/procedure) how did you learn and then apply the new information? Provide a specific example. Tell me about a time when you used multiple systems to accomplish a task? How did you learn to effectively alternate between multiple open screens? In any new job, there are some things we pick up quickly and other things that take more time to learn. In your job at -------, tell me about something you picked up quickly and something that took more time to learn.

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