Contact Client Interview Questions

2,050 contact client interview questions shared by candidates

1) Behavioural Question- describe a time you received criticism, how did you handle it... 2) Online simulation asks you to act as an agent and then you're put in 1-2 scenarios.. 3) very similar to the Video interview.
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Customer Contact Agent

Interviewed at BMO Financial Group

3.8
Jan 25, 2016

1) Behavioural Question- describe a time you received criticism, how did you handle it... 2) Online simulation asks you to act as an agent and then you're put in 1-2 scenarios.. 3) very similar to the Video interview.

1. How do you contribute to Team success? 2. What skills do you have that other candidates don’t? 3. Time you cross-sell? 4. how comfortable are you with learning new software? 5. Experience in selling a product which the customer didn't need it 6. What did you do to contribute to a team success? What was the team object, what was your role, how did you comtribute? 7. How to handle customers's rejection? 8. Handle multiple tasks while using computer software.
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Customer Contact Agent

Interviewed at BMO Financial Group

3.8
May 20, 2015

1. How do you contribute to Team success? 2. What skills do you have that other candidates don’t? 3. Time you cross-sell? 4. how comfortable are you with learning new software? 5. Experience in selling a product which the customer didn't need it 6. What did you do to contribute to a team success? What was the team object, what was your role, how did you comtribute? 7. How to handle customers's rejection? 8. Handle multiple tasks while using computer software.

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