Talk about a time when you failed at something.
Contact Client Interview Questions
2,050 contact client interview questions shared by candidates
Strength/Weaknesses
What experience do you have?
Why do you want to work for British Airways?
How would you keep an angry customer calm even if you couldn't meet their needs?
When was a time you had to work with difficult coworkers?
What is something you have taught yourself in the last 6 months?
Asked relevant experience & transferrable skills.
They assessed selected behaviours that they outlined prior to the interview. The interview consisted of pre-recorded videos of recruiters asking questions, followed by 4 minutes to prepare and 3 minutes to answer. They started with non-scored warm-up question, which for me was "What's your comfort food?" - a bit strange, but I guess it's just to get comfortable recording. This was followed by 3 scored questions: Tell us about a time you performed to a high standard, Describe making changes to your workflow to meet a deadline, and Tell us about a time you had to deliver a negative message to someone.
How would you measure team performance by measuring occupancy? How would motivate a team without the option of a salary incentive? How would you manage a customer who was escalated to you and they were unable to pay for food at a restaurant because their card was declined?
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