None, I wasn't really asked many questions, it was more conversation about what I had to offer.
Collections Representative Interview Questions
2,901 collections representative interview questions shared by candidates
They asked about previous experiences working with customer service.
Why Yelp?
What was one time that you were put in a difficult position between what was right and what was policy.... how did you handle it and would you change how you handled it if given the option....
Something like, do you have the ability to show empathy to customers in collections, rather than them just being some stranger on the end of the phone line. *They are looking for people who can offer solutions, be a critical thinker and be an advocate for the customer, not just a rude person asking for payment. In fact if you are rude are inappropriate with a CM, it's an automatic term.
Questions were extremely basic; either work KPIs or talk about your work history.
Why should we hire you?
Q: They asked how my previous role will benefit me or provided experience to fit this specific role with collections/speaking with upset customers.
Same 3 or 4 standard interview questions. "Tell me a time when...
Did I have a problem working mandatory over time? How well do I work in a fast past environment?
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